These Terms & Conditions (the “Terms”) govern the visa, immigration, travel, translation, insurance, ticketing, and consular-assistance services offered by Visa-Port, a travel and immigration agency established in Saida, Lebanon. By engaging our services, submitting documents, or making any payment to us, you (the “Client”) acknowledge that you have read, understood, and accepted these Terms in full. Please read them carefully — they contain important limitations on our responsibility and yours.
Contents
- About us
- Nature of our services
- No guarantee of outcome
- Client responsibilities
- Fees, deposits, payments
- Refunds and cancellations
- Embassy fees, third-party costs
- Documents & passports
- Processing times
- Flight, hotel, cruise bookings
- Insurance & force majeure
- Communication
- Intellectual property
- Liability limits
- Indemnification
- Data protection
- Complaints
- Governing law
- Changes to these Terms
- Contact
1. About us
Visa-Port (the “Agency”, “we”, “us”, “our”) is a duly registered travel and immigration services agency operating from Riad El Solh Street, near Al Jammal Trust Bank, Saida, Lebanon. We have served clients in Lebanon and across the region since 1995. Our commercial registration, tax identification, and licensing records are held with the competent Lebanese authorities and may be produced on legitimate request.
We operate the websites visa-port.com (this site) and portal.visa-port.com (the client portal where active applications can be tracked). Use of the client portal is further governed by the portal’s own Terms of Service and Privacy Policy.
2. Nature of our services
We provide the following categories of service (collectively, the “Services”):
- Visa & immigration assistance. Document preparation, appointment booking, application form completion, embassy liaison, status tracking, and interview preparation for tourist, business, student, work, family-reunion, residence, and related visas for destinations worldwide.
- Legal-document translation & legalisation. Translation by certified translators, notarisation, apostille, Ministry of Foreign Affairs authentication, and embassy legalisation.
- Flight, hotel, transfer, and cruise reservations. We act as an agent of the respective airline, hotel, ground-transport operator, or cruise line. Their terms, cancellation rules, baggage policies, and conditions of carriage apply in full.
- Travel insurance. We distribute policies on behalf of licensed insurance underwriters. Coverage, exclusions, and claim procedures are set by the underwriter.
- Consular assistance & car rentals. Additional services offered on a case-by-case basis.
3. No guarantee of outcome
Visas are issued at the sole discretion of the destination country’s embassy, consulate, or immigration authority. Entry is granted at the discretion of the border officer. We do not and cannot guarantee:
- The approval of any visa application.
- The issuance of any residence or work permit.
- Any particular processing time.
- That an approved visa will result in entry at the port of arrival.
- That an embassy will not request additional documents, interviews, biometrics, or fees.
- That fees or requirements will not change between the time of our quotation and the time of submission.
Past approval statistics, however accurate, are not a prediction of future outcomes in an individual case.
4. Client responsibilities
You represent and warrant that:
- All information you provide is true, accurate, current, and complete.
- All documents you submit are genuine and lawfully obtained.
- You are the lawful holder of any passport, identity document, or financial document you submit, or you are properly authorised to submit it on behalf of the holder.
- You have no undisclosed criminal record, deportation history, overstay, previous visa refusal, or other fact that may be material to the application.
- You will disclose, proactively and in writing, any such fact before submission.
- You will attend any embassy appointment, interview, or biometrics capture scheduled for you.
Providing false, misleading, forged, or materially incomplete information is grounds for us to immediately terminate our engagement without refund and to report the matter to the competent authorities. You remain fully responsible for any legal, civil, or criminal consequence of such conduct.
5. Fees, deposits, payments
Our professional fees are set out in the service quotation, invoice, or booking confirmation issued to you. Our fees are separate from and in addition to any embassy, legalisation, translation, ticketing, or other third-party cost, which is collected and remitted to the relevant third party.
Unless expressly agreed in writing, a non-refundable deposit (typically 30%–50% of the total professional fee) is payable before we commence work. The balance is payable as set out in the invoice, and in any event before final submission to the embassy or third party. We accept cash in United States Dollars or Lebanese Pounds (at the then-prevailing bank rate), bank transfer, Whish Money, and, for certain services, credit-card or online payment via the client portal.
Late payment entitles us to suspend work, charge interest at the maximum rate permitted by Lebanese law, and recover reasonable costs of collection.
6. Refunds and cancellations
Refund policy is as follows:
| Situation | Refund |
|---|---|
| Client cancels before we begin work | Full refund minus a 5% administrative charge |
| Client cancels after we have begun work | Pro-rated refund of unused professional fee · deposit non-refundable |
| Client cancels after submission to embassy | No refund of professional fee · embassy fees are governed by embassy rules |
| Visa refused despite complete, truthful file | Professional fee non-refundable (service was performed) · optional re-application at reduced fee |
| Visa refused due to false or incomplete client information | No refund |
| We cancel due to client default (unpaid balance, non-attendance, etc.) | No refund |
| We cancel due to our own material fault | Full refund of professional fee for the affected service |
| Flights, hotels, cruises, insurance | Refundable only per the operator’s rules · we will assist in requesting |
Refund requests must be made in writing to info@visa-port.com. Eligible refunds are processed within fourteen (14) business days by the original payment method where possible.
7. Embassy fees & third-party costs
Embassy, consular, translation, notarisation, apostille, biometrics, courier, insurance premium, and ticketing fees are set by the relevant third party. We collect them as a pass-through on your behalf and remit them to the third party. We do not profit from these fees. They are non-refundable by us once paid to the third party. If the third party grants a refund, we will pass the refund to you minus any unrecoverable wire or currency-conversion charge.
8. Documents & passports
When you hand us original documents (passport, civil-status extracts, educational certificates, bank statements, etc.), we issue a receipt and keep the documents in a secured premises. We handle them with reasonable care but do not insure them beyond the face value of our professional fee. For high-value or irreplaceable documents, you are advised to arrange separate insurance.
If a document is lost or damaged in our custody due to our proven negligence, our liability is limited to the cost of obtaining a replacement copy, excluding consequential loss. We are not liable for delay, loss, or damage caused by embassies, courier companies, postal services, or other third parties once the document has left our direct custody.
We may retain copies (paper or scanned) of your documents for the period required by Lebanese tax and anti-money-laundering law (typically seven (7) years) before secure destruction. See our Privacy Policy for details.
9. Processing times
Any processing time communicated to you is an estimate based on historic embassy performance and is not a promise. Embassies may require additional documents, schedule additional interviews, or suspend processing for internal or security reasons at any time, without notice or explanation. We will not be liable for any loss, missed connection, non-refundable booking, or opportunity cost arising from a delay in embassy processing.
10. Flight, hotel, cruise, and other booked services
When we issue a flight ticket, hotel reservation, cruise booking, transfer, or car rental, we do so as an agent of the respective operator. The operator’s conditions of carriage, reservation terms, check-in requirements, baggage rules, cancellation policy, modification fees, no-show penalties, and liability limits apply in full. It is your responsibility to review and comply with them. Operator conditions may limit liability for death, injury, baggage loss, and delay under the Warsaw Convention, the Montreal Convention, the Athens Convention, EU Regulation 261/2004, or equivalent instruments.
11. Insurance, health, and force majeure
We strongly recommend travel and medical insurance for every trip. Coverage, exclusions, waiting periods, and claim procedures are governed by the policy documentation issued by the underwriter.
Neither party shall be liable for any failure or delay caused by an event outside its reasonable control, including but not limited to: war, armed conflict, civil unrest, strike, labour dispute, terrorism, pandemic, epidemic, government-imposed travel restrictions, border closure, visa-regime changes, extreme weather, natural disaster, failure of utility or communications infrastructure, or payment-processor outage. Where such an event prevents us from delivering a Service for which you have paid, we will refund the unperformed portion minus unrecoverable third-party costs.
12. Communication & consent to contact
By engaging us, you consent to receiving service-related communication by email, phone, SMS, and WhatsApp at the contact details you provide. We use those channels only for your case and for optional newsletters. You may withdraw marketing consent at any time by replying “STOP” or emailing us; service-related messages continue for the duration of your engagement.
13. Intellectual property
The content of this website — including text, images, illustrations, photographs, logos, trademarks, graphics, layout, and source code — is owned by Visa-Port or our licensors and is protected by Lebanese and international copyright, trademark, and other intellectual-property laws. You may view and print pages for personal, non-commercial use. Any other reproduction, distribution, public display, framing, scraping, or commercial use requires our prior written consent.
14. Limitation of liability
To the maximum extent permitted by Lebanese law:
- Our total aggregate liability to you in connection with any Service is limited to the amount of professional fee actually paid by you for that Service.
- We are not liable for indirect, incidental, consequential, punitive, or exemplary damages, including lost profits, lost business, missed opportunity, loss of enjoyment, or reputational harm.
- We are not liable for the acts, omissions, delays, rejections, or decisions of any embassy, consulate, immigration authority, airline, hotel, operator, insurer, courier, or other third party.
- We are not liable for loss or damage caused by inaccurate, incomplete, or outdated information provided by you.
- We are not liable for loss or damage caused by currency-exchange fluctuation between quotation and settlement.
Nothing in these Terms excludes or limits our liability for fraud or for any liability that cannot be excluded under applicable law.
15. Indemnification
You agree to indemnify and hold Visa-Port, its owners, staff, and contractors harmless from any claim, loss, penalty, or expense (including reasonable attorneys’ fees) arising from: (a) the inaccuracy of any information or document you submit; (b) your breach of these Terms or of any applicable law; (c) any dispute between you and an embassy, airline, hotel, operator, or other third party; and (d) any claim by a third party relating to services you engaged us to procure on their behalf.
16. Data protection
We collect, process, store, and share your personal data as described in our Privacy Policy, which forms part of these Terms. By engaging us, you acknowledge that you have read the Privacy Policy.
17. Complaints
We take complaints seriously. Please first contact your assigned case officer. If unresolved, escalate in writing to info@visa-port.com, describing the issue, the relevant file reference, and the outcome you are seeking. We aim to acknowledge within three (3) business days and respond substantively within fifteen (15) business days. If the complaint remains unresolved, you may refer it to the competent consumer-protection authority in Lebanon.
18. Governing law & jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of the Lebanese Republic. The courts of Saida, Lebanon, have exclusive jurisdiction, save where a mandatory consumer-protection rule of the client’s country of habitual residence preserves a different forum.
19. Changes to these Terms
We may revise these Terms from time to time to reflect changes in the law, our services, or our practices. The “effective” date at the top of this page tracks the most recent version. For new engagements, the version in force at the date you engage us applies. For ongoing engagements, material changes will be communicated in writing at least thirty (30) days in advance.
20. Contact
Visa-Port
Riad El Solh Street, near Al Jammal Trust Bank
Saida, Lebanon
Tel: +961 7 123 456
Email: info@visa-port.com
If any provision of these Terms is held unenforceable, the remaining provisions shall continue in full force. Our failure to enforce a right shall not be a waiver of that right. The English version of these Terms is the controlling text; any translation is provided for convenience.